Should Draw A Line In The Sanding Machines
(I am a female employee at a hardware store. An older male customer comes to the service desk.)
Me: “Good afternoon, sir. How can I help you?”
Customer: “I just looked at the sanding machines.”
Me: “All right, so what would you like to know?”
Customer: “I just looked at the sanding machines.”
Me: “Yes, and what is your question exactly?”
(The guy just looks at me and repeats himself once more.)
Me: “Do you need any help?”
Customer: “Yes.”
Me: “With what, exactly?”
Customer: “The sanding machines.”
Me: “What part about sanding machines exactly do you need help with?”
(The customer doesn’t answer my question and says, yet again:)
Customer: “I was just looking at the sanding machines.” *after a short pause, he says* “Is there anyone here who can help me find the right one?”
Me: “Oh, well, I can’t leave the register, as there is nobody else here to take care of that, but if you ask my colleague over there, he’ll be happy to help you.”
Customer: “Yes, he does look like he knows a little something about that.”
(My male colleague was just standing there, the only visible difference between me and him being that he’s a man. The customer also greatly emphasized the ‘he.’ The customer walked up to my colleague and right off the bat started telling him exactly what he was looking for.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
