Should Be Nice About The Niceties

(I work at an official store for a sports team. It’s been an unusually busy game, and we’re understaffed. I haven’t had more than a minute or two without a customer checking out in over three hours. I’ve made it a point to try to ask how everyone’s day is and been very pleasant. At the end of a transaction…)

Me: “Ma’am, would you like a bag?”

Customer #1: “No, but I would like a ‘how’s your day going’ or a ‘thank you!'”

Me: “I’m sorry, ma’am. Thank you and have a great rest of your day.”

(Customer #1 leaves in a strop. Customer #2 approaches the register.)

Me: *to Customer #2* “Hi! How is your day going?”

Customer #2: “Great, since I’m not hot, tired, and a b****!”