Should Also Sell Them A Copy Of “The Book Thief”
(An old lady was seen stealing some diaries from our discount bookshop recently, so our manager has warned us to keep an eye on her next time she comes in. She comes in a couple of days later, so I go up to her and hover really obviously to let her know I am watching her. She starts to take one of the diaries out of its wrapper, and this is the conversation that ensues.)
Me: “What are you doing?”
Old Lady: “What are you doing?”
Me: “I’m cleaning the diaries.”
Old Lady: “I know your boss! I come here all the time! I buy lots of diaries!”
Me: “Okay.”
Old Lady: “There’s not many here.”
Me: “Well, that’s because someone keeps stealing them.”
Old Lady: *nervous laughter*
(I intimidated her so much that she bought four diaries.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
