Shortcode, Short Temper, Looooong Laughter

I used to work for a large mobile phone operator. Remember those shortcodes you could text for ringtones and various other multimedia? This dude rang one day going bats*** about these charges on his bill.

Customer: “You’re fleecing me! You’re overcharging me! This is ridiculous!”

And so on. After ten minutes of him screeching in my ears, I finally managed to get the shortcode from him to check the database and see where the charges were coming from.

It turned out that he had downloaded some “adult content” of the mature persuasion. In doing so, he had subscribed himself to their weekly content and subsequent charges.

I could barely stifle my laughs as I told him:

Me: “To unsubscribe, you’ll have to text the words ‘Stop Granny’ to [shortcode].”

There was the most deafening silence and then disconnection.

You’re welcome, dude.