Shocked That Things Cost Money

(I work for a cell phone company. A customer calls in about her bill.)

Customer: “I already paid my first month when I activated.”

Me: “According to my records, you only paid the activation fee.”

Customer: “Yes, that is the first month’s bill.”

Me: “No, the activation fee is separate.”

Customer: “No.”

Me: “Yes. Your activation fee is to activate the phone for services.”

Customer: “You mean to tell me… I have to pay to activate the phone and pay to use it for the first month?”

Me: “That is correct.”

(The customer then started laughing hysterically and hung up.)