Shipping Not In Ship Shape

, , , , , | Working | November 27, 2017

(Christmas is coming, so we are shipping a lot of items. A customer has placed an order over the phone and I ship him his packages. Two days later, he calls asking where his order is. I check the tracking, which shows the package as delivered and says that it was left on his porch that morning. The customer says this is not the case, nor is this the first time his packages have gone missing with this shipping company. I file for a refund and insurance with the shipping company and send a replacement. The next day, I get an unexpected call.)

Cop: “Hi, this is [Officer]. I was hoping you could clear some things up. We have been finding a number of packages left at a vacant house located at [Address] Road. We are investigating this activity, but I found a package recently shipped by your company to a [Customer]. I was wondering if this was a legitimate purchase?”

Me: “Yes, I shipped a package to [Customer], but the address was [Address] Street, not Road.”

Cop: “Well, you have the address correct on the package. Can you contact the customer and verify the address is [Address] Street? I can take it around to him and see if he can clear some things up.”

(I do, and the customer later calls me to say the police officer brought his package to him and asked him to open it to verify the contents. He then left a statement about other packages that had gone missing recently. A day later I get another call.)

Cop: “Hi, this is [Officer] again. We found another box from your company sent to [Customer] but delivered to the abandoned house.”

Me: “That must be the replacement package I shipped to [Customer] before you called me.”

Cop: “Do you need this to get to [Customer] or does it need to be sent back to you?”

Me: “Well, it’s a low value order, it’s been taken out of inventory, and [Customer] already has his package, so it doesn’t matter too much.”

Cop: “Would you mind if we left it here? We want to see if someone comes to pick up the package.”

Me: “No problem.”

(The next day he calls back.)

Cop: “I’d like to thank you for your cooperation, and I was wondering if we could get a statement from you? The shipping company had a seasonal driver who was leaving packages at similarly named street addresses that were empty houses. His brother would go around and pick them up that night.”

Me: “Wow! No problem. What do you think the chances of the shipping company refunding me the $25 are?”

Cop: “Considering I talked to the driver’s boss, and he claimed he knew this was an issue for months, it was an honest mistake, and that the driver was just reading the labels incorrectly in the same manner?”

Me: “Not worth the red tape. Gotcha.”

(I sent copies of what the police sent me to corporate, who decided to start using a different shipping company.)

1 Thumbs
692