Shhhh, They’re Listening Right Now!
Me: “[University], how may I help you?”
Phone client: “What is this about you recording my call? Are you guys working for CSIS (Canadian Security Intelligence Service)?”
Me: “No, sir, we record some calls in order to ensure the quality of our service. What can I do for you today?”
Phone client: “Are you recording my call right now?”
Me: “I don’t know, sir. Management records calls randomly.”
*Hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
