She’s Not Whole-y There

, , , , | Right | April 2, 2019

(I am taking an order this morning and the customer orders an iced cafe drink that has a choice of whole or nonfat milk.)

Customer: “Hello. Could I get [iced drink], caramel, please?”

Me: “All right! No problem! And would you like whole or nonfat milk with that?”

Customer: “Uh, extra caramel. Thank you for asking!”

(I just figure she misheard me somehow, and I repeat myself.)

Me: “Of course, ma’am. But would you like whole or nonfat milk in your drink?”

Customer: “What do you mean?”

Me: “With this drink you get a choice between whole or nonfat milk.”

Customer: “Okay.”

Me: “So, which one would you like, ma’am?”

Customer: “Which what?”

(I have a lot of patience, which is a good trait to have with this job, but now it’s starting to run thin.)

Me: “Which kind of milk, ma’am? Whole or nonfat?”

Customer: “I don’t understand what that means.”

(I just quit. I tell her her total and to pull up. She finally pulls up to the window.)

Customer: “This has skim milk, right? I’m lactose intolerant, so I can’t have whole milk.”

(I just stared at her before telling her yes and to have a good day. I literally face-palmed after that one. I probably should have told her that both milks contain lactose, but I don’t think I could take any more of her being there. Plus… we didn’t get any call backs or complaints from that woman.)

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