She’s Not Following The Cider House Rules
Customer: “Excuse me. Can I have an apple cider, please?”
Coworker: “Yeah, sure. Is Aspall’s Suffolk cider okay?”
Customer: “Don’t you have any apple cider?”
Coworker: “Yeah, sure. We have Aspall’s on tap or bottles of Bulmers.”
Customer: “Oh, forget it. What white wine do you have?”
Coworker: “Erm, okay. We have Pinot, Sauvignon Blanc…”
Customer: *raising voice* “Just get me the Savignon; I know what I want!”
(My coworker is becoming slightly agitated so I interject before he loses his patience:)
Me: “Hi there. Is that a large Kumi for you, then?”
(I sorted the customer out and continued to work. A few minutes later, she came back up with her friends to order more drinks. One of her friends asked for an apple cider and my coworker offered the same cider, which she accepted. The original lady spoke up, “Well, that’s what I asked for.” My coworker and I both rolled our eyes. We had continued trouble from her all day.)
Question of the Week
Have you ever served a bad customer who got what they deserved?