She’s Going The Whole Nine Dollars

, , , , , | Right | November 10, 2020

I am working as a cashier at a store known for pricing all of its items at a dollar or less. People seem to forget that dollar items add up quickly, and Michigan has a 6% sales tax for each item that is not food.

This older lady comes through with her middle-aged son. She puts her items on the belt and I scan each item. Then, this exchange happens:

Me: “Your total is $9.54.”

Customer: “Why is it so much?”

Me: “You had nine items total, plus the sales tax for each item.”

Customer: “Did you ring something up twice?”

I know I didn’t but I am happy to check to put the customer’s mind at ease.

Me: “No, ma’am, it looks like each item matches my computer.”

Customer: “You must have rung something up twice!”

She takes her cash out and pays.

Customer’s Son: *Looking at his mom* “Mom, you did have nine items, and it does add up quickly.”

Customer: *Dismissing her son* “He probably just rang something up twice.”

I hand her her change.

Me: “Have a great day, ma’am.”

She stood there and went through her bags, adamant that I had rung something up twice. When she realized she was holding up the line and I couldn’t assist the next customer, she grabbed her bags and went off to the side.

There, I watched her go over each item and match it to her receipt, and THEN I watched her do the math to make sure I gave her the correct amount of change. Her son stood next to her, trying to help her understand the final cost of the transaction but clearly getting frustrated with his mom. As soon as she left, I looked at my coworker and just shook my head. Never in my life have I seen someone so convinced that she was being scammed out of $1 or $2 dollars.

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