She’s Giving You Her Two Cents

, , , , | Right | February 18, 2019

(A customer who has just purchased a lot of items comes back up to the counter to show me her receipt.)

Me: “Hello. Is everything okay?”

Customer: “There was a deal on the sellotape, and it hasn’t come off my total.”

Me: “Okay, could you tell me what the deal was?”

Customer: “Yes, it said they were two for £5.” *points to a display that says two for £5*

(I look at her receipt to see that the sellotape was individually priced at £2.49, meaning the total for 2 comes to £4.98.)

Me: “Oh, they were £2.49 each, which comes to under £5, so you were charged £4.98.”

Customer: *beginning to sound annoyed* “Why did it say 2 for £5?! That’s false advertising!”

Me: “I’m sorry, that might have been an old deal; the head office always changes prices and deals and doesn’t always tell us. Luckily, you weren’t overcharged.”

Customer: “I still want a refund. I don’t like giving my money to false advertisers.”

Me: “Sure… Okay.”

(I went ahead and processed a refund for £4.98.)

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