She’s Dead(bolt) On The Inside

, , , , | Right | June 30, 2020

I’m a locksmith, on the way to another city for a house unlock, and I get the info for another call. I give them a call and tell them that I’m on the way to another call and in about a half-hour or so, I can call and give them a proper estimate on when I will get there.

Customer: “Oh, well, I have to open my business and I have appointments. Do you know any other locksmiths?”

Me: “Well… not really, ma’am. Like I said, though, I can give you a call in about a half-hour and let you know when I’ll be there.”

Customer: “I thought you guys would be closer; I called a number for this town.”

Me: “Yes, ma’am. We are a completely mobile company. I can give you a call in about a half-hour, though.”

Customer: “Okay, whatever.”

I go and unlock the house, and I give the other customer a call; my GPS is telling me I’ll be there in about thirty-five minutes. I add about ten minutes to the ETA to accommodate any traffic or unexpected delays and just the sheer fact of me finding the place.

Me: “Hello, this is [My Name]. I just wanted to let you know I’ll be there in about forty-five minutes.”

Customer: “You said a half-hour ago you’d be here!”

Me: “Um… I think there’s a misunderstanding here. I said I’ll give you a call in about a half-hour with a more accurate ETA.”

Customer: “Well, if I knew it was going to be this long, I wouldn’t have called. How far are you again?”

Me: “About forty-five minutes ma’am.”

Customer: *Pauses* “Where are you again?”

Me: “I’m down in [Nearby City]. I just finished another call.”

Customer: “What address?”

I pause for a split second, realizing she’s going to try to GPS me and figure out exactly where I am to see if I’m lying to her. “Guest Service Mode” ACTIVATE!

Me: “I’m sorry, ma’am, but I’m not at liberty to reveal the locations of our customers.”

Customer: “Oh, well, whatever. Just get here.”

Me: “I’m already on my way.”

I start heading down there, going just a little over the speed limit to make it there without any more complaints. Of course, I don’t even get that far. About ten minutes out, my phone goes off.

Me: “Hello, this is [My Name].”

Customer: “Hi, it’s [Customer]. I just wanted to see how far away you are in minutes, since one of my appointments just showed up and he wants to know how far you are so he can decide to wait or not.”

I get an eye-twitch, having to put forth a little effort now to keep my guest service voice up.

Me: “Well, ma’am, I’m down by the Chevy dealer.”

Customer: “The one outside town?”

Me: “Yes, ma’am.”

Customer: “Okay, see you soon.” *Hangs up*

I get to her address and start working to unlock her business after I introduce myself. As I’m standing there trying to unlock the door, she keeps talking and telling me about the lock and how “I don’t know why it’s on two different keys,” and, “Whoever designed it was stupid,” and, “I lost the keys sometime last night,” etc. It gets to the point as I am trying to unlock it that I say in a very even tone:

Me: “Ma’am, I need a minute to focus on this.”

She gave me a look like “Are you a moron?” when I asked her what way she turned her key to open her door. 

As I was working on the lock, I saw that her sign said she opened at 8:00 am on Saturdays. The appointment she was running late for was at 10:30, and I got the info at 9:30 ish. So, now, I was wondering why she was ignorant enough to wait until the last minute to get her place open… and that just annoyed me.

Finally, I unlocked the deadbolt and she went in, leaving me and her client standing out there. Her client walked in, and then I took a minute to gather my tools and walked in to which I saw her with her voicemail on speakerphone, jotting down appointments. I just stood there for about five minutes before she waved me over and finally paid me.

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