She’s As Cold As Icee

, , , , , | Right | February 21, 2019

(I am working concessions at a movie theater. I already had a bad feeling this customer when I saw her scream at her kids while waiting in line. I know kids can be rough, so I am giving her the benefit of the doubt. Her order is pretty big, but it goes by pretty smoothly until I hand her the first large, Wild Cherry Icee. The bottom of the plastic cup has popped out a bit, but it can still stand up on its own, and it’s going to be sitting in a cup holder, anyway. It usually goes unnoticed, but not this time…)

Customer: “This cup is defective! I want another one.”

(I think she is being a little picky, but nonetheless, I smile and go to get her another cup. I take the lid off and begin pouring the Icee into a new cup, but then…)

Customer: “Uh-uh, you can’t do that! You’ve got to start all over!”

(Once again, I think she’s being incredibly picky, but I just keep smiling, and begin to make her a new Icee, but she’s still unhappy…)

Customer: “Why is this taking so long? Where’s my popcorn? You haven’t started anything else yet!”

(Now, I’m starting to get annoyed, but I’m still polite to her, and tell her that I’ll have the rest of her order ready shortly. Our manager is helping run for us, and I tell him to get some of her items, but she complains to him that I’m taking too long with her Icee. He reminds her that I’m doing everything she’s asking me, but she keeps on complaining to him. I finally finish with her Icees, but the top to one of them is dripping a bit. This happens all the time, and I do what I usually do: I grab a napkin and wipe it off. Nonetheless, she’s still unhappy…)

Customer: “What kind of place are y’all operating here? This is ridiculous. I’m calling corporate!”

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