She’s A Real Tie Fighter

, , , , | Right | November 2, 2018

(At my store, when an item is on clearance, each individual item is tagged with a sticker that says, “Clearance,” the original price, the current price, and the percentage reduced. The label of the shelf where it sits is also covered with a label that only says, “Clearance.” Our policy is that when an item is entirely stocked in the wrong location, we will honor the listed price, but if a single item is set in the wrong spot, that’s likely an accident from people looking at stock and putting it back in the wrong place, so it generally won’t be honored.)

Customer: “Excuse me. Where are your men’s ties?”

Me: “Just over there.”

(She goes to look, and a moment later calls me over.)

Customer: “How much is this one?” *hands me a black tie*

Me: *checking it with my scanner* “It’s $19.99.”

Customer: *instantly irate* “What?! But it was in that clearance spot.”

(I look at the display. Out of about a dozen pegs with ties hanging on them, there is a single peg marked clearance. The peg is empty, but right next to it is a full peg with identical black ties, with a correct label of $19.99. I politely point this out, and explain that it’s very likely that someone simply set the tie back down on the wrong peg. As I do so, I happen to notice a completely different tie has also been put on a completely different wrong peg, and I fix its location.)

Customer: *completely ignoring my explanation* “NO! You have to honor the listed price. Federal law says so!”

Me: “All due respect, ma’am, there is no listed price on that peg. When we have items go on clearance, we put a sticker on each individual item. This tie has no sticker on its tag, it was the only one on that peg, and it’s right next to a peg of identical ties, where it clearly belongs.”

Customer: “You don’t know what you’re talking about! The listed price says clearance. I want the listed price!”

Me: “I don’t know what listed price you’re asking for. The sign has no price or percentage of reduction. When I scan the item, the price shows $19.99, which is also the listed price on the tie’s correct location.”

Customer: “You know, I could get a Michael Kors tie from Nordstrom for $19.99! I don’t know why you’re trying to sell an inferior product for the same price. My daughter and son-in-law are coming to town for a wedding, and he needs a black tie. I already texted my daughter and told her this one is on clearance, so I need to buy this one! I want your manager!”

(I go to fetch a manager and explain the situation, then we go back to where the customer is.)

Customer: “You have to give me this tie at the listed price! It’s federal law!”

Manager: “Ma’am, it looks to me like a single tie was set in the wrong place–“

Customer: *interrupting* “Plus she—” *gestures at me*—completely rearranged the shelf while I was standing here! I need this tie at the clearance price! The only reason I came here was because my daughter told me your store had black ties on clearance, and my son-in-law needs one! He’s very sick, you know!”

(At this point, there was nothing further I could contribute, so I walked away and went back to my work. Later the manager told me that the woman ranted at her for a good fifteen minutes and refused to leave her alone, so she finally gave her a 30% discount just to shut her up and stop her from leaving a complaint about me.)

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