She’ll Have Nonna His Lip

, , , | Chicago, IL, USA | Working | March 18, 2013

(We have a kiosk in the back of the store that allows customers to shop and order online items. There is an elderly customer with her young granddaughter trying to work the system. I’m working on the computer attempting to fix a glitch, while my new coworker stands there doing nothing. He looks at the elderly customer and says…)

Coworker: “Aw, geez, that’s going to take forever!”

Me: “You could, you know… help her? It’s kinda what we’re here for.”

Coworker:  “Seriously? We have to help old hags figure out how to use an Internet browser? That wasn’t in MY job description!”

(The elderly woman hears my new coworker and flinches at his rude comments. As it isn’t busy, I go over and help her. Over the next half hour, I help her find what she wants and purchase it, while her young granddaughter shows amazing patience for a child her age.)

Me: “Well, ma’am, everything seems to be in order! Is there anything else I can help you with today?”

Customer: “Oh, no, my dear! You’ve been amazing! Thank you so much!”

(To my astonishment, the customer’s young grandaughter wraps her arms around my leg and hugs it tightly.)

Granddaughter: *to me* “You’re a very very nice people. No one helped my Nonna like that today. Nonna said nice peoples need hugs!”

(I’m left speechless.The granddaughter then lets go of my leg, walks up to my coworker, and suddenly kicks him HARD in the shin.)

Coworker: “OW! What was that for!”

Granddaughter: “You’re a mean people. Nonna says mean peoples don’t need hugs!”

Customer: *beaming* “There’s a good girl!”

(The two of them left, giving me their thanks while my new coworker glowered at me. That moment made my year!)

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