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She Will Need To Choose Her Next Phone Call Very Carefully

, , , , , | Right | December 2, 2021

I work for a phone company in a call center. We are in training for a new scope of service, and part of that training involves listening to some of those calls that “may be recorded for training purposes.”

In this recording, a woman calls us in a fury. She has discovered that her son has replaced her number on his “five favorite numbers” list with the contact information of an unknown female.

Caller: “You need to change it back!”

Agent: “I am sorry, ma’am, but we legally cannot do that. It’s not your phone and he made the change intentionally.”

The woman flips out, screaming and shouting.

Caller: “You are crooked! This is so unfair!”

We then realise that the caller is calling from the store in her local mall. After about five minutes of rage, we hear the following exchange.

Serious Authority Voice: “Ma’am, if you can’t calm down, you’re going to have to leave the store.”

Caller: *Mostly incoherent raging* “I will not calm down! They’re cheating me!”

Serious Authority Voice: “Okay, ma’am, you’re under arrest.”

Caller: “I’m what?”

Serious Authority Voice: “You’re under arrest, ma’am, for [something muffled and unintelligible].”

This final declaration is followed by the sound of a mobile phone clattering to the floor/countertop, from where the salesperson retrieves it:

Salesperson: “Uh… yeah, sorry about that. I don’t think you have to worry about this anymore. She just got arrested.”

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