She Uses The Googly

(I work in a call center that handles computer problems for a government agency, their contractors, and their business partners. This story is from my supervisor.)

Supervisor: “Thank you for calling [Help Desk]. This is [Supervisor]. How may I help you today?”

Customer: “I’m having a terrible issue with my computer. Whenever I go to ‘googly’ and search for anything, all these nasty images come up of naked people.”

Supervisor: “I’m sorry, ma’am. Let me make sure I understand. Whenever you go to Google and search for a term, you receive p*rnographic results?”

Customer: “Yes, sir. Every time I go to that ‘googly’ site I get all these nasty pictures of [male and female genitalia]. Now, I’m a good, Christian woman and I don’t need to be seeing all that stuff!”

(My supervisor is stunned, as this is a government computer and all such items should be caught by the filters. The supervisor decides to remote in, verify the issue, and run a virus scan.)

Supervisor: “Okay, ma’am, please show me exactly what it is that’s happening.”

Customer: *opens a browser* “Like I said, every time I go to ‘googly,’ I get all these nasty results.”

(The customer then went to “googly,” not Google, which turned out to be an “adult-themed search engine.” The supervisor corrected the customer by directing her to Google, instead, and verified there were no further issues.)