She Slipped Up Big Time

(A woman comes into our store, and I recognize her as someone who made a huge scene a few months ago and got away with a refund and $25 gift card. I am DREADING her coming up to returns! There are a few people in front of her, and their kid drops their ice cream. I call for someone to come pick it up. We are severely understaffed, so I put a big sign in over it. The sign completely covers the spill, so unless you move the sign, you will not step on the ice cream. I see the woman eyeing the sign like she is debating whether to slip or not. As I cash out the man in front of her, I see the hazard sign go up in the air and hear someone scream. She says her back hurts and she refuses to get up. The woman then yells at me to call my manager.)

Me: “Do you want me to call 911?”

Woman: “GET ME YOUR MANAGER!”

(I run and get my manager. While in the back, I tell my manager to review the camera above my station that will PROVE she purposely slipped!)

Manager: *comes outside to see what happened* “[My Name], what happened?”

Me: “She claims she slipped.”

Woman: “Claims?! I did slip! What are you talking about?”

Manager: “Okay, I’m going to get an incident form and we will figure this out, but ma’am, do you want an ambulance?”

Woman: “Incident form? I don’t want an incident form; I want a $200 [Store] gift card!”

Manager: “Ma’am, you’re clearly hurt; what will a [Store] gift card do for you?”

Woman: “If you give me a gift card, I won’t press charges.”

Manager: *looks around and pointedly looks at camera* “Press charges, sweetheart. Have a good day.” *walks away*

(The woman gets up, without issue, and follows my manager to customer service.)

Woman: *to customer service* “I AM HORRIFIED BY THE LACK OF CONCERN FOR ME HERE!”

Manager: “Ma’am, wait right here. I’ll help you.” *walks away and comes back out of the security room* “Ma’am, I want to show you something.”

(The woman follows the manager into the security room.)

Woman: *comes out of room* “Why would I fake something like that?”

(The undercover security come out and tell the women she is banned from this location.)

Woman: “I DON’T WANT TO COME BACK, ANYWAY!”