She Said, He Said
(I’m the electronics specialist at my store, and all electronic products go through me at some point before they are put out on the floor.)
Customer: “Hi, I’m looking for a video game for my son. Can you find someone to help me with that?”
Me: “Oh, sure. Which game system did you want it for?”
Customer: “Oh no, not you. Can you find someone else? ”
Me: “Well, there’s nobody else in this department right now who has access to the video games. It’s gonna have to be me.”
Customer: “I mean, you’re a GIRL. What do you know? I demand that someone with more… well, I want a guy to help me. I’ll wait.”
Me: “Sure… I’ll call someone to come over.”
(I call over my male co-worker on the walkie who arrives about ten minutes later. My coworker gives me a weird look.)
Coworker: “Okay… what did you need, sir?”
(The customer starts rattling off a ton of technical questions about the compatibility of certain games and accessories, as well as questions about the content of each game.)
Coworker: “Uhh… I don’t really know. You should ask her. She IS the Electronics Specialist…”
Customer: “WHAT?! HOW?! She’s… a… GIRL! Well, I still want you to help me.”
(My coworker and I follow this customer around for about twenty minutes as he asks questions to my coworker, who in turn asks ME. When I answer, the customer tunes out, so that my coworker has to repeat what I said.)
Customer: “Now, was that so hard?”
This story is included in our Videogame Store roundup.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
