She Needs To Renovate Her Communication Skills

, , , , , | Right | March 30, 2021

I work in an office taking potential customer information for a company that does residential renovations. I return a call.

Me: “Hi, I’m calling from [Company] concerning the message you left stating that you wanted some work done. I’m looking to get some information about what you need.”

Caller: “Okay.” *Stops speaking*

Me: “What kind of work do you need done?”

Caller: “Oh, I know who you are now. I didn’t know before.”

I literally just told you who I am and why I’m calling.

Me: “Yes, ma’am. I’m trying to figure out what kind of work you need done.”

Caller: “I have some screens that need replacing and some windows and doors that need replacing.”

I wait for her to continue talking but she goes silent. I go into my spiel and tell her about the company only accepting certain projects that are on the large side; we don’t do screen, window, or door replacement only. I ask if there is anything else she needs.

Caller: “Well, if you’d let me finish talking, I’d tell you. You’re being very rude right now and it’s extremely clear you don’t want my business.”

Me: “Ma’am, I’m sorry if it seemed like I was interrupting, but I was just trying to let you know that we only do projects over a certain price limit and I—”

Dial tone.

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