She Loves To Wine And Moan

, , , , | Right | February 10, 2020

(A woman somehow manages to tip her glass of wine over, and it smashes onto the floor. I go over to make sure she’s okay and clean it up. Thankfully, it is easy to clean as it was mostly empty, so I don’t need to contend with a puddle of wine.)

Customer: “Thanks for that.”

Me: “No worries; it happens. There we go, all cleaned up! Hope you enjoy the rest of your meal.”

Customer: *pretentiously* “What? Aren’t you going to replace my glass? I was drinking sav blanc.”

Me: “That’ll be [price] for the new glass, then, please.”

(I work at a really casual restaurant where you have to pay first at the counter, rather than pay after your meal, although for things like this we can take cash or card and get it for them.)

Customer: “You actually want me to pay? My glass just broke!”

Me: “You want us to replace your mostly empty drink for free after a glass just smashed? I’m not going to do that, sorry.”

Customer: “Seriously? Can I speak to a manager, please?”

Me: “The manager’s not in at the moment, but I’m the supervisor for tonight.”

Customer: “Well, I think you’re being really unreasonable! This is ridiculous!”

Me: “Sorry you feel that way, but you’re free to contact our manager or corporate if you want. Is there anything else you need?”

(She left in a s*** mood, but not my problem. Maybe if she had been nice rather than demanding, I would have replaced it.)

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