She Lives Her Life In A Different Lane From Everyone Else
I’m the manager in this story, which takes place during a normally very busy time on a Saturday. This cashier has only been working at our store for about a month.
Customer: “Hi. I came through the drive-thru and came inside to pay for my order.”
Cashier: “Um… hang on, let me get a manager.”
The cashier finds me.
Cashier: “Hey, this lady at my register said she came through the drive-thru but came inside to pay?”
Me: “I’m sorry, what?”
Cashier: “She came inside to pay and I didn’t know what to do.”
Me: *Sighing* “I’ll have to take her card to the back booth to pay for it and get her out of here.”
I approach the customer.
Customer: “Yeah, I came through the drive-thru but came inside to pay.”
I take her card without a word. I go to the back to cash out her order, return her card, and give her her food since, by this point, it’s ready. I turn to the cashier after she leaves.
Me: “Did she really just… Why?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.