She Has Some Bottle Asking That

, , , | Right | April 8, 2019

(I am a department supervisor in charge of housewares in a small store. Every once in a while I have to run a backup register or cover the main cashier’s lunch. This happens one night while I’m covering someone’s lunch.)

Woman: “Hello. I would like to exchange this water bottle for this one.” *places both on counter*

Me: “Sure! Is there anything wrong with it?”

Woman: “Oh, it’s cracked at the bottom.”

Me: “No problem. The one you’re exchanging for is the exact same one, so we don’t have to run it through the register.”

Woman: “Would you mind if I kept the ball inside, though?” *referring to the ball inside the bottle for tea, fruit, etc.*

Me: “Sure, that’s not a problem.”

(I open the bottle to find out she hasn’t washed it at all, and it has what looks like oatmeal stuck around the edges.)

Me: *forced smile as I remove the ball* “Here you go.”

Woman: “May I ask, what are you going to do with the cracked one?”

Me: “Since it’s not resellable due to the crack, we simply write it off, damage it, and throw it away.”

Woman: “Well, if you’re going to throw it away, can I just keep it?”

Me: “If you keep it, ma’am, you’ll have the pay for the second one.”

Woman: “Why?”

Me: “Because if you take both and only paid for the first one, you’re technically stealing the second one.”

Woman: “But you’re just going to throw it away!”

Me: “Ma’am, no one is going to buy a water bottle that leaks liquid everywhere.”

(The woman stays quiet for a solid two minutes.)

Woman: “Fine, I’ll just take the ball from the first one.”

(I place the water bottle and the extra ball in a bag and hand it to her.)

Me: “Have a nice evening, ma’am.”

Woman: “You, too.” *walks away mumbling about why she couldn’t just keep both bottles*

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