She Has A Special Problem
It’s November which means, yay, Black Friday savings for our retail customers. This particular weekend, our appliances have gone on sale for an event. A customer has purchased a microwave that was mistakenly delivered to the store. That’s no big deal… that is, until they come to pick it up.
Me: “How can I help you?”
Customer: “I’m here to pick up my microwave.”
Me: “Ah Mr. [Customer]! Let me go grab it. This was special-ordered about a week ago, right?”
The customer’s wife decides to pipe up.
Customer’s Wife: *Screaming* “IT WASN’T A SPECIAL ORDER! WE ORDERED IT IN THE STORE!”
I’m taken aback, as I’m not too sure how calling the microwave what it is, a special order, has somehow offended her.
Customer: “Honey, calm down and take a walk.”
His wife meanders off into the store and we get back to business.
Customer: “Hey, I saw now that this microwave is now on sale. Can I get a price adjustment?”
This is typically no problem. I phone the manager and explain and he gives the green light. I begin to process the order when suddenly, the customer’s wife returns.
Customer’s Wife: “Let me educate you on what a special order is!”
For some reason, she goes off into a tangent about what is and what isn’t a special order.
Customer’s Wife: “So?”
Me: “I’m not going to argue with you, ma’am.”
Customer’s Wife: “There’s nothing to argue about! I’m just trying to educate you.”
I look down at my five-year service badge.
Me: “Mmhm.”
The wife saw me do this, turned red, called me rude, and walked off.
This story is part of our Black Friday 2023 roundup!
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