She Has A Earing Problem

, , | Right | March 26, 2020

(I work with five other people as a cashier at a large furniture store, and one of the responsibilities is to answer the phones. One afternoon, my coworker picks up a call.)

Coworker: “Thank you for calling [Furniture Store]. This is [Coworker]; how may I help you?”

Caller: “Yes, I’m wondering why you haven’t called me yet.”

Coworker: “I’m sorry, do you have an order with us? May I have your phone number, so I can look it up?”

Caller: “No, I don’t have an order. I was in your store a month ago and lost an earring, and I’m wondering why you haven’t called to tell me you found it.”

Coworker: “Okay. Did you come to the front counter after you lost it, so we could take down your information?”

Caller: “You should have known to call me! Haven’t you found it yet? What is wrong with you people?! Don’t you clean your store?”

(Our store is pretty big, about the size of a regular grocery store. Finding a needle in a haystack is a gross understatement.)

Coworker: “I apologize, ma’am, but no one has turned in any jewelry. I’m also not sure how we would have contacted you without your information, had it turned up.”

Caller: “I bet you kept it for yourself. It was worth hundreds of dollars. This is unbelievable.”

Coworker: “I assure you, ma’am, we have not found any earrings. I am sorry. I can still take down your information if you’d—”

Caller: *click*

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