She Has A Bone To Pick With You

I’m taking a complaint about an issue with food within the store.

Caller: “I’m complaining about a fish cake meal which I bought for my child. After he ate it, he coughed up a fishbone!”

This is not the most unusual of circumstances; however, unfortunate as it is, we always have a disclaimer for any fish product which “may contain bones.”

Me: “We do apologise for any inconvenience caused. We will internally feed this back to the store to ensure they are aware of this.”

It turns out that the restaurant manager is already aware, as just a few days ago, a full refund was given for all four meals and drinks in store. However, the response from the customer to the email says:

Caller: “No, this isn’t good enough! I demand to know exactly how a bone got into my child’s fishcake!”

Having to physically restrain myself from the sarcasm of stating that fish can contain bones was more difficult than I anticipated, but I think I managed to just get past it!

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He Has A Bone To Pick With You