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She Boxed You Into Doing It  

, , , , , | Right | January 10, 2020

(I work at a somewhat high-end boutique. A woman comes in; she quickly begins explaining to me that she usually wears designer — like David Yurman on her wrist — but she delights in small businesses and frequently shops in this store. She chooses two necklaces after some time, between our conversing over how her investments in designer items will be worth a fortune soon. I am actually interested and find her unique, albeit curious in mannerisms and speech. We are checking out as I put one necklace in a box and wrap it, and begin doing the same for the second necklace.)

Customer: “You don’t have to give me two boxes. I’m just going to unwrap them when I get home.”

Me: “No, I would really like to. You can reuse the boxes once you’re done; they’re great for gifts.”

Customer: “No, they cost you guys money. Just one box, please.”

Me: *hesitantly* “I’m afraid they’ll get tangled! It’s honestly not any trouble—”

Customer: *firmly* “No, one box. Thank you, but it would be a waste. I don’t want it.”

(I put both necklaces in one box. They’re “locked” in place by foam, and I set them in the bag with enough tissue, just in case. Days pass. On the weekend, my boss asks about that very woman and if I had dealt with her. I say yes. I am excited; we had a delightful exchange and I feel I built a good rapport with her.)

Boss: “Yeah, she’s a little weird. A little off.”

Me: “Really? I couldn’t tell. Why do you say that?”

Boss: *hesitantly* “I know she’s lying because I know you wouldn’t do this, but she called me up and yelled, like, ‘Your employee put my two $50 necklaces in one box! I specifically asked her to put them in separate boxes but she refused! Now, they’re tangled and I can’t wear either of them!’ I was like, ‘I’m sorry to hear that, ma’am. Come on in and I would be happy to fix them, I have the tools, blah, blah.’ Then she starts yelling again about how I should teach my employees to ‘never put two necklaces in one box.’ Then I’m like, ‘Actually, my employee would never do that. This sounds nothing like her, honestly. Now, I can fix them if you bring them in. Is that okay?’ She then gets really loud and says, ‘Maybe I should have just worn one of them out of the store, around my big, fat neck!’ I was like, ‘Ooookaaaaaay.’ I know you wouldn’t do that. She’s always been weird to me. I didn’t even want to tell you, because you did nothing wrong.”

(I explained what had actually happened and my boss understood; she said she’s done the same thing, but it’s now policy to never share boxes for necklaces. I’m just grateful my boss defended me without even hearing my side of the story. Why did she call and lie to my boss so blatantly? Perhaps to have an exchange or refund? Regardless, my boss and I have recently noted she hasn’t been in since.)

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