She Absolutely Eights Paying Fees
(We close at 8:20 pm but all loan operations stop at 8:00 pm. The last twenty minutes are just so people have time to leave and we have time to clean up since it is a big library. A woman approaches the front desk at 8:15 pm, wanting to return a book.)
Me: “I’m sorry, but that won’t be possible. All loan operations stop at 8:00 pm. You’ll have to come back tomorrow.”
Patron: “But I can’t do that! I already have a late fee and if I’m late another day it will get bigger!”
Me: “If you have a fee, then it’s really impossible for me to help you since the cash register is already locked.”
Patron: “Then just take my book and I’ll pay my fee later!”
Me: “As I said, I can’t do that. You’ll have to come back tomorrow and pay your fee then.”
Patron: “That’s ridiculous. I was here earlier today so I shouldn’t have to pay for one more day!”
Me: “If you were here earlier today you could have returned your book then. It is clearly written that all loan operations stop at 8:00 pm.”
Patron: “Well, it’s such a shame… so young and such a stickler for the rules already!”
(I’m really trying not to say anything rude or say that it has nothing to do with my age, but it’s hard.)
Me: “Sorry, there’s nothing I can do for you today and I have to close soon.”
Patron: “Fine! But I won’t pay my fee tomorrow!”
(She did actually pay her fee the next day and looked less angry, but quite bitter. It was only 1€.)