Shattered Their Argument

I’m selling a guy a phone at the wireless carrier where I used to work. I spent an hour getting all his information transferred and setting up his new phone. He does not buy any kind of warranty for it.

He comes in the next day with a shattered screen.

Customer: “You need to replace this!”

Me: “Sir, you don’t have a warranty. After the phone leaves the store, it’s your responsibility.”

Customer: “This is how it looked when I left the store!”

Me: “Sir, I was the one who sold you your phone. It did not leave the store like that.”

The customer is about to rant again, but stops and looks at me. The realization that I was the same guy from yesterday hits him.

Me: “Sir, even if you got a different person today, how could you possibly have expected this to work? Why would you leave the store with a shattered phone?”

He did not get his replacement.