Shaping Up To Be A Typical Day

(At my ISP, we offer rental modems for wireless connections that come pre-encrypted with a 26 character long password. Many customers mistake zeros for O’s; I’m speaking to one such customer after correcting it for him.)

Customer: “I just couldn’t figure it out. I tried several times, but it didn’t want to work.”

Me: “Well, it looks like we found the problem. Just remember that there are no O’s in that password—only zeros.”

Customer: “That’s gotta be it. I know the first time I tried it I used O’s, and then I tried circles. Guess I didn’t think to try zeros!”