Settling On A Time

, , , , | Right | June 8, 2018

(I work at a loan office that requires appointments. It is 1:15 pm, and a client is due in at 1:30. I get a phone call.)

Customer: “Hi, I’ve got an appointment at 1:30. What happens if I am late?”

Me: “We allow ten minutes leeway, but if you are any later than 1:40, we will have to rebook your appointment.” *thinking she is stuck in traffic* “How long do you think you are going to be?”

Customer: “Oh, I’m in town already, but I’m sitting in [Fast Food Place] and wanted to let my food settle before I come in.”

Me: *long pause* “Okay. See you at 1:30.”

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