Setting The Wrong Tone
Me: “Thanks for calling [Copier Company]. Can I help you?”
Caller: “Yes, I’d like to order some toner for my copier.”
Me: “Okay, is this for a black and white machine or a color machine?”
Caller: “Well, the machine is kind of cream-colored…”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
