Setting The Tone(r) For The Holidays

In my store, at Christmas, each sales assistant is allowed to give out a Random Act of Kindness — basically a free product we slip into someone’s purchase as a little gesture if we’ve had a good consultation. I had a wonderful chat with a mother and daughter and helped the daughter pick out a face mask and a cleanser.

She also tried out a toner water and a moisturizer but decided they could come back another day for those. Because they were both so polite and lovely, I decided to give them the toner as a random act, put it behind the till, and went back to serving other customers.

A little later one of my coworkers approached and told me that the mother had found the act of kindness and asked my colleague if she could swap her — free! — toner water for the moisturizer, at nearly three times the price!