Setting A Wonderful Example To Her Grandchildren

, , , , | Right | December 9, 2018

(I am 21 and one of the managers at a supermarket. I have just gotten off my shift, changed into my normal clothes, and gone into the store to buy some things I need. I notice one of our regulars, a middle-aged woman. She has two of her young grandchildren with her. In the corner of my eye, I see her grab a pallet jack and begin pushing around her grandchildren on it.)

Me: *too shocked to realise that I’m not in my normal clothes* “I’m sorry, but you can’t use the pallet jack to play with.”

Customer: *visibly angry* “Excuse you?!”

Me: *realising I’m in my normal clothes* “Oh, I’m so sorry, but I work here, and I’m afraid I can’t let you use that pallet jack to play with. It’s not safe for children.”

Customer: “I’ll have you know that I have nine grandchildren, little girl.”

Me: “Congratulations! That must be amazing, but I’m still going to take that pallet jack to the back storage. It shouldn’t have been out here in the first place, and I apologise for that.”

(She just gives me a vicious look as I take the pallet jack from her and take it into the storage. Further into the store, the customer walks by me again.)

Customer: *loudly, to her grandchildren* “Look! There she is, the poor little girl, such a poor little girl.”

(I just shrug and continue with my shopping. Finally, I reach the cash registers. The customer is there with her grandchildren, and apparently there is some trouble up there, as well, as she is yelling at the cashier.)

Customer: “I want to speak to the manager!”

Coworker: *who she is yelling at* “I’m the evening manger.”

Customer: “Well, then, I want to speak to your boss!”

Coworker: “Of course. She is standing right there.” *points to me*

Me: *puts on my most charming smile and walks up* “Hi again! What can I help you with?”

Customer: *bright red in the face* “Nothing, absolutely nothing.”

(She doesn’t say another word while she is in the store, and basically just runs after she has paid.)

Coworker: “I’m so sorry for dragging you into that, but she was horrible.”

Me: “No worries at all. In fact, you made my day!”

(The customer came back many times, but she never could look me in the eyes again. All in all, a very Swedish way of dealing with confrontation.)

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