Set Fire To The Brain

| Toronto, ON, Canada | Working | November 4, 2013

(I’m contacting tech support of a well-known manufacturer of external hard drive backup units.)

Technician: “Thank you for calling [Company Name]; how can I assist you?”

Me: “I have a hard drive that is smoking. I need to send it in for service, as well as verify there are no safety concerns for the others we have purchased.”

Technician: “Okay, can you please connect the product and switch it on?”

Me: “Did you just seriously ask me to plug in a product that is smoking and potentially a fire hazard?”

Technician: “…yes.”

Me: “…okay!”

(At this point, I decide to have a little fun with this technician with my coworker.)

Me: “Okay, I’ve plugged it in, and now it’s smoking.”

Technician: “Okay, can you now please—”

Me: “Now it has caught fire; there are flames coming out the back.”

Coworker: “Is something burning? OH MY GOD! CALL 911! I’ll get the fire extinguisher!”

Technician: “Oh, my, umm, uh, I will need to connect you with my manager.”

Me: “Yeah, you do that…”

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