Serving Cruella DeVille
Me: “Is there anything I can help you with, miss?”
Customer: “You don’t have much, do you? I can’t find anything!”
(I stare at the huge wall of DVDs. She pulls out a small notepad.)
Customer: “I was looking for 101 Dalmatians.”
(I pull it off the shelf.)
Customer: “And Captain America!”
(Again I pull it off the shelf.)
Customer: “And—”
Me: “Maybe this will go quicker if you give me the list?”
(She hands it over and I see close to 15 titles, most of which are within view.)
Me: “You didn’t look?”
Customer: *smiling* “No.”
Me: “You wanted someone else to find them for you?”
Customer: “Yes.”
Me: “You could have just asked.”
Customer: *smile disappearing* “I don’t like your attitude.”
(She took the list and left the store, but not without complaining to my manager that I tried assaulting her. It’s a good thing he had full view of us the entire time, and was within ear shot.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
