Serving A Fair Lady
(I am a hostess at a fairly high-end restaurant. On a quiet night, I am scanning through the reservations and organize the parties in different sections. I noticed one reservation under the name of “A. Hepburn.” I am a big Audrey Hepburn fan. At the time of their reservation, I greet an older couple at the door.)
Me: “Welcome! Do you have a reservation this evening?”
Customer: “Yes, thank you. The name is A. Hepburn.”
Me: “Very good. Let me show you to your table, Ms. Hepburn…”
(A moment later, I turn to one of my coworkers.)
Me: “I’ve been waiting to say that all night.”
Question of the Week
Have you ever served a bad customer who got what they deserved?