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Service Worth Shouting About

| Working | July 24, 2015

Me: “Good morning, can I get [specialty drink]?”

Employee: *a little panicked* “I’m sorry miss, we are out of [important ingredient]…”

Me: “Oh… okay, let me look at the menu for a moment.”

(I step out of line while I look at the menu. A few minutes later I decide and join the end of the line.)

Employee: *when I reach the front* “Hi again, decided what you want?”

Me: “I’d love a hot chocolate.” *jokingly* “I assume you aren’t out of chocolate?”

Manager: “It’s on the house for not yelling at us. It’s a nice change.”

Question of the Week

Has a customer ever tried to cross you and lived to regret it? What happened?

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