Their Service Is 0.5 Better Than The Rest

, , , | Right | February 13, 2018

(I am helping a young man and his father find new shoes for school.)

Son: “Do you have these in a size 10?”

Me: “I’ll check.”

(I go to and return from stock room.)

Me: “Sorry, I don’t have a 10. I have the same shoe in a 9.5 or a 10.5, though, and I brought them if you want to try either on.”

Father: “What do you mean you don’t have a 10? What kind of place is this?”

Me: “Sorry, sir. We are currently sold out of that size, but I do have either a half-size bigger or smaller here with me.”

Son: “I’ll try them on.”

Father: “NO! We wanted the size 10! I will not be shopping here for my son’s school shoes again! Do you have another location close by?”

Me: “No. Our closest location is an eight-hour drive away, but you could check at [Competitor] that is also in this mall.”

Father: “They’ll probably have better service than you!”

(They leave and come back about an hour later, the father looking very unhappy.)

Son: “Can I just get those shoes in the 10.5?”

(The competitor has a reputation in our town for having poor-quality customer service.)

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