Server Of Nine

The dealership where I work has two different opening times: 7:00 am and 9:00 am. The only things open at 7:00 am are service and parts; everyone else comes in at 9:00. The 9:00 am opening is listed first in all of the online listings and on the door, so most people assume everything opens at 9:00.

Shortly after 7:00 am one day, I get this call.

Me: “Thank you for calling [Dealership]; how may I direct your call?”

Customer: “Yeah, I need to speak with [Salesman] or [Finance Guy].”

Me: “They won’t be in until nine.”

Customer: “Oh. Is there anybody else in sales who can help me?”

Me: “They don’t open until nine.”

Customer: “What about in finance?”

Me: “Not until nine.”

Customer: “Is there anybody there who can help me?”

Me: “The only things open right now are parts and service. Everybody else comes in at nine.”

Customer: “Oh. So, when do sales open?”

Me: “Nine.”