Separate Employees For Separate Tickets
(We don’t really get a lunch break at my job. We usually call an order in somewhere so one of us can pick the order up. Since I usually don’t mind going after our meals, it’s usually me who calls the order in and goes after it. This time, we choose a fast food chain that’s popularly known in Texas. We’ve never done orders with them over the phone before, so it’s my first time to call in.)
Employee #1: “[Burger Chain], what’s your order?”
Me: “Hi, yeah, I have multiple orders. I need them on separate tickets. Is that possible?”
Employee #1: “Huh? …Uh, hold on.” *mumbling on other end*
Employee #2: “What’s your order?”
Me: “I have three separate orders. Is it possible to do multiple transactions on separate tickets?”
Employee #2: *pauses* “Uh, let me see. Hold on.”
Employee #3: “[Burger Chain].”
Me: *getting exasperated* “Is it possible to do multiple transactions and get them on separate tickets? I need them split up, because I’m paying for the orders separately. I need multiple tickets.”
Employee #3: “Let me ask.” *muffled to someone else* “What’s multiple tickets?”
Me: “Hello?”
Employee #3: “Yeah, hold on.”
Employee #4: “What are you asking for?”
Me: *slowly* “I have multiple orders, but I need them to go on separate tickets. Can I do this over the phone?”
Employee #4: “Oh. Yeah, you can do that. Just a sec, okay?” *passes it back to the previous employee*
Employee #3: “What do you want to do?”
Me: “I just need separate…” *sighs* “You know what; I’ll just come in to order.”
Employee #3: *cheerful now* “Okay!” *hangs up*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.