Separate, But (Not) Equal
(I am explaining our different room types to someone who has never stayed with us. The hotel I work for is very small and has a different name for many suites.)
Me: “And lastly, we have our Supreme and Premiere suites, which are our largest units.”
Customer: “What’s the difference?”
Me: “They are exactly the same, except the Supreme is on the left side of the hall and the Premiere is on the right side.”
Customer: “What’s the price difference?”
Me: “They cost the same.”
Customer: “Which one is better?”
Me: “They are exactly the same.”
Customer: “But which one is better?”
Me: “They are the same. Just opposite sides of the hall.”
Customer: “Just tell me which one is better, dear.”
Me: “The Supreme?”
Customer: “Thank you! You’ve been such a sweetheart!”
Question of the Week
Have you ever served a bad customer who got what they deserved?