When Self-Service Becomes Self-Serving

, , , , | Right | May 25, 2018

(I’m running the self-checkouts during a busy time and this man calls me over.)

Customer: “Do you think I can scan this, even though the clearance sticker is covering the barcode?”

(He holds up a big Santa plate.)

Me: “Yeah, shouldn’t be a problem. If it is, just remove the clearance sticker a little so the lines of the barcode are exposed.”

Customer: “Well, you should just do it for me, since you clearly know how.”

Me: “Uh…”

(I look around to make sure no other customers are having issues, quickly scan it, and hand it back to him so he can decide how he wants it bagged. It is quite fragile, and I’m not sure.)

Customer: *looks at the plate after taking it back* “So, you got anything to bag this in?”

Me: “We have plastic bags.” *points at the plastic bags on the self-checkout*

Customer: “Okay. You bag it, then!”

(I wonder if he wanted me to pay for him, as well.)

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