Self-Service And Self-Fulfilling Prophecies

(I am buying lunch at a local supermarket. I approach the self-service machine, which is clearly labelled ‘CASH ONLY’. An employee quickly comes up to me.)

Employee: “Sir, are you aware this is a cash only self-service machine?”

Me: “Yes, thank you.”

Employee: “And you’re paying in cash?”

Me: “Yes, of course!”

(I am insulted that the employee would see me as such an idiot. But then remembering all of the stories I’ve read and heard, I calmly breathe and look at her.)

Me: “Sorry, I work in retail, too. I know that the general intelligence of the average customer is why those questions are necessary. Don’t worry; I’m one of the good guys.”

(I smile at the employee and she smiles back with a sad look of self pity for industry in which we work.)

Me: “We’ll escape it one day.”

(I am walking away and realise I forgot to buy something. I head back just in time to here a customer screaming.)

Customer: “HOW WAS I SUPPOSED TO KNOW IT WAS CASH ONLY!? I HATE THIS PLACE!”

(I smile that same sad smile back at the woman, knowing it is going to be a long day for her. Good luck to all of the workers out there, and keep smiling.)