Self-Serve Is Not Self-Serving

Customer: “I need to get some things printed.”

Me: “Okay. I’ll just take you to the computer down at the end there.” *points to the end of the counter and starts walking towards it*

Customer: “Can’t I just do it myself?!”

Me: “Oh. Sure you can, if that’s what you’d prefer.”

(I give him his USB back and direct him to the self-serve area. A couple of minutes later, the customer comes back over.)

Customer: *annoyed* “This isn’t going to work! Can’t you just do it for me?!”

Me: *pause* “Yes, that’s what I wanted to do in the first place!”