Self-Labelled Stupid

, , , , | Right | July 23, 2019

(I work in our returns department. I give customers return labels if the item is defective. If the customer can’t print out the return label, it’s their responsibility to contact us. This is stated in the email that we send with the return label. If the customer decides to ship on their own account, we do not reimburse shipping charges. Every once in a while, I get these calls.)

Customer: “I couldn’t print out the label you sent me, so I paid for the shipping. Can I be reimbursed since it’s your fault for the defective item and I had to pay for shipping?”

Me: “I’m sorry, but our return policy states that it’s the responsibility of the consumer to contact us if they can’t print out the label. We don’t reimburse shipping charges if you decide to ship on your own account instead of using the label that we provided.”

Customer: “Where does it say that? I never got that message.”

Me: “Sir, it’s in the email that we sent along with the return label.”

Customer: “You expect me to read every email I receive?”

Me: “Well, yes, since you requested to return the item and we sent you the instructions.”

Customer: “So, am I getting my money back for the shipping charges?”

Me: “No.”

Customer: *hangs up*

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