Self-Defeating Storage

, , , | Right | October 5, 2018

(A woman calls in a few days after her storage unit has come due. There are only three employees that work in this office: me, my best friend, and my fiancé. My best friend answers the phone.)

Coworker: “Thank you for calling [Self Storage]. This is [Coworker]; how can I help you? Okay, what’s the last name on your account? You handed it to a guy? And you made a payment here? All right, I’m going to look over the account for a moment and give you a call back in around ten minutes.”

Me: “What’s going on?”

Coworker: “This lady said she vacated at the end of July and gave a vacate form to ‘a guy in the office.’ Was [Fiancé] even in last week?”

(My fiancé has been in and out of the office for the past month due to a surgery on his ankle.)

Me: “No, he was still on bed rest that week.”

Coworker: “Okay, so that’s a lie. She says she sent in a payment to our facility but she meant to send it to [Sister Storage Company] where she apparently moved her things to. How do I fix that?”

Me: “Um, let me go and check her unit to make sure she actually vacated before we do anything.”

(I go out to her storage unit and find the door open with the tenant’s items still in the unit. As she came due three days ago, her only option is to stay for an additional month and make sure her things are taken out by the end of August. I relay this information to my friend who calls the tenant back while I leave the room to make lunch. I overhear this from the other room.)

Coworker: “No, I cannot refund the entire payment… Because you already came due for this month and didn’t vacate the unit… Ma’am, when you vacate your unit, your things have to vacate with you.”

(I walk back into the room, laughing into my ravioli.)

Coworker: “She hung up on me!”

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