Self Checkout Fallout

, , , , , | Right | March 3, 2019

(I am currently manning the self-check when a customer comes up with two fifty-gallon storage totes FILLED to the brim with assorted meats, produce, and the like. This raises a flag, so I instantly use the “head register” to try to flag down a manager while keeping an eye on her screen as best as I can. In addition, I approach her, trying to our “passive-aggressive” tactics to try to stall them as long as I can.)

Me: “Excuse me. Would you like some help with these tubs?”

Customer: “Oh, it’s okay. I got it under control; I use these all the time since your manned registers are so long.”

(Normally I would agree with the customer, as it seems like when we have half the store filled with customers we only have a few cashiers. However, in this case, it is the opposite; we have WAY too many cashiers when there are maybe a few customers an hour going through the registers. This, of course, raises another flag, so I go back to the head register and ping the manager again.)

Monitor Station: “Kool-Aid, Kool-Aid, Kool-Aid, Ramen, Ramen, Ramen…”

(I’m sure you get the picture and, even while assisting other customers that trickle my way, I see her doing SCO trickery.)

Customer: *as I’m walking past her* “These pickle-pops are just wonderful, aren’t they?”

Me: *trying to feign obliviousness* “Yeah, they are wonderful, but I just use the leftover juices in my ice cube trays.”

(Once again, I head back trying to get a manager again… still no luck. Suddenly, the customer comes up to me.)

Customer: “Uh… I, umm… forgot my wallet in the car. Can you hold my items for me, please?”

(I glance at her screen and see what I expected to see: she wants to void the whole transaction. At this point, I know I cannot keep her in the store, but at least the store gets a minor victory and she leaves without being able to complete the scam.)

Me: “Sure…” *thinking: please, manager, hurry up and get here… NOW*

(As she was trying to leave, I really started to pound the h*** out of the code to get the manager over there, doing my best to “forget” how to run it. However, she did start to leave, and maybe a minute after she did so, the manager came over and I explained what had happened. I later learned that while she did get away, the LP team got her face on the video and she was turned into the police and HQ. The total potential loss: almost half a grand! At least I got recognized for the situation and got a store gift card for roughly 10% of the would-be scammed items.)

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