Selective Comprehension
(I work for a large, upscale retailer. One night, I’m assisting a lady with several items.)
Me: “Alright, ma’am, your total is [price].”
Customer: “I believe those are all supposed to be 40% off.”
Me: “No, ma’am, these are all regular price.”
Customer: “No, I believe everything is 40% off.”
Me: “No, ma’am, there may be a sale like that upstairs in the Ladies’ area, but we don’t have any discounts like that here in Men’s.”
Customer: “Well, there’s a sign in your front windows that says everything’s 40% off!”
Me: “Well, perhaps I’m mistaken. Would you mind showing me where you saw that?”
(She leads me out the front door of our store and points to a large sign in the window.)
Customer: “See? 40% off!”
Me: “Yes, ma’am, but it says 40% off ‘Selected Items.'”
Customer: “Right! And these are the items I’ve selected!”
Question of the Week
What are some stupid customer moments you’ve experienced?