See How Nice It Is When The Customer Isn’t Always Right?

, , , , , , | Right | January 7, 2019

(I have been working at a restaurant owned by a German man for the last five months, and he is, hands down, the best boss I have ever had. He moved to the States eight years ago when he married an American woman. Back in Germany, he had three successful restaurants which he sold once he moved, and with the money, he opened one in Chicago. He does not believe in the American way to run restaurants, so he does it the same way he did in Germany. Plates do not overflow, there are no free refills, the customer is not always right, and the best, the staff does not rely on tips to pay rent; we get a proper salary — and still get tipped! After two weeks of working there, I have the unpleasant task of serving one of “Those” tables. The four ladies eat everything they are served, and once I bring them their bill this conversation happens.)

Customer: “I will not be paying for our second round of drinks, and I will not pay for the meals, either. They were disgusting.”

Me: “There are no free refills at this restaurant, so I am afraid you will have to pay for all your drinks, ma’am, as you will have to pay for your food.”

Customer: “NO, I WILL NOT PAY. I WANT TO TALK TO YOUR BOSS!”

(There’s no need to call the owner as he heard the screaming and is already on his way.)

Owner: “Hello. My name is [Owner], and I am the owner. May I ask what the issue is?”

Customer: “We were charged twice for our drinks, and our food was disgusting; we will not pay.”

Owner: *to me* “Have they been charged twice for the same drink, or were they given drinks twice?”

Me: “They all had two drinks.”

Owner: “Okay, madam, we do not do free refills here, which means you are going to have to pay for all your drinks. Regarding the food, you ate everything, so it couldn’t have been that disgusting. However, if it was, you now know what not to order next time.”

Customer: “Your waitress was very rude! I demand to be compensated!”

Owner: “I am sure she wasn’t; we’ve had no complaints thus far. Anyway, if you consider the service to have been subpar, don’t tip your waitress. I now have other customers to attend to. I wish you all a nice evening.”

(At this, he turned around and went back to charming the remaining customers. The complaining customer stood up and left, but fortunately one of the other three ladies had the decency to stay behind and pay.)

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